Privacy Policy

1. Information We Collect

When you visit plumbingconnectionla.com ("the Site"), we may collect the following information:

• Usage data — pages visited, time on site, referring URL, browser type, device type, and approximate geographic location (city/region level), collected automatically via Google Analytics (GA4).
• Interaction data — clicks on phone numbers, website links, and plumber profile views.
• Contact information — name, email address, business name, and phone number if you voluntarily submit an inquiry through our advertiser application form.

We do not collect passwords, payment card numbers, Social Security numbers, or other sensitive personal data through the Site.

2. How We Use Your Information

• To operate, maintain, and improve the Site and directory listings.
• To understand how visitors use the Site so we can improve the user experience.
• To respond to advertiser inquiries submitted through our contact form.
• To generate aggregate, anonymized analytics reports for listed plumbers (e.g., total profile views and click counts).

3. Cookies and Tracking Technologies

The Site uses Google Analytics 4 (GA4), which sets cookies to distinguish unique visitors and sessions. These cookies do not contain personally identifiable information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You may also disable cookies in your browser settings, though this may affect site functionality.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share data in limited circumstances:

• Service providers — We use Google Analytics and Netlify for hosting and analytics. These providers may process data on our behalf under their own privacy policies.
• Legal requirements — We may disclose information if required by law, court order, or governmental request.
• Aggregate data — We may share anonymized, aggregate statistics (e.g., "X profile views this month") with listed plumbers.

5. Data Retention

Google Analytics data is retained for 14 months. Contact form submissions are retained as long as necessary to respond to your inquiry and maintain business records. You may request deletion of your personal data at any time by contacting us.

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion of personal information, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the email below.

7. Children's Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

8. Third-Party Links

The Site contains links to third-party websites, including plumber websites, review platforms, and licensing databases. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at partners@plumbingconnectionla.com.